Modification and Return Policy

Modification, Refund and Cancellation Policy

Design modification policy:

We provide customers with a design service at an additional cost that is paid before starting the design.

When the customer chooses the design service, and clarifies the required design details, including colors, notes, text, and any contact accounts and numbers, the customer’s request will be processed within 24 hours and the required design will be sent via email or WhatsApp to take the customer’s notes and implement them on the design. This will be done within a maximum of two working days.

We clarify that:

· It is allowed to modify 3 times, and minor modifications that do not affect the essence of the design.

When changing the design idea, the cost will be added as if it were a new design.

When requesting a modification, the customer must bear the responsibility for the additional time to implement the new order and reschedule the delivery date.

We provide customers with a design service at an additional cost that is paid before starting the design.

· Design files are delivered on time after approval by the client. Weg Printing is not responsible for storing design files.

The design fee will not be refunded under any circumstances after it has been started.

Order after printing:

If the customer does not receive the shipment within a maximum period of two months, the prints will be disposed of.

Register the request:

In case the design is not ready for printing, the customer can register the request and send the files later when ready, provided that the period does not exceed 3 months. If the period expires, 3 alerts will be sent, and in case there is no response from the customer, the request will be considered executed and the amount will not be refunded.

Order after printing:

If the customer does not receive the shipment within a maximum period of two months, the prints will be disposed of.

Printing services:

• The printer is not responsible for incorrect sizing and cannot determine size from a photo - please measure a sheet of paper before ordering to know the actual size.

• Requests for modifications to the print will not be accepted after it has been started.
• In case of a last minute modification, please contact customer service. We will attempt to modify your order if printing has not started within a maximum of 15 minutes after the order is approved.
• Printing any design bearing the logo of a government agency requires a signed and stamped letter of authorization from the relevant authority.
• If the design is not ready for printing, we will prepare it, and in this case it will be converted to CMYK printing format. We disclaim any responsibility in the event of any change in the colors, as sending the design in printing format is the responsibility of the customer.
• Weg Printing Press is not responsible for any undesirable result in case we do not agree on printing special colors.
• It is the customer's responsibility to check the information, colors and sizes before uploading the file to the website. The customer has no right to demand a reprint or a refund in the event of an error.
• After receiving your shipment, if you receive an incorrect order, contact us immediately to clarify the problem. After we confirm the error, we will ask you to ship it back to us in its original condition within two days from the date of receipt. We bear the shipping cost.
• Please note that the design is sent ready for printing by the client. In the event that a design service is requested, the content is sent after spell checking. The review is the client’s full responsibility. We are not responsible for forgetting any addition or spelling error in the content sent by the client.
• Please note that: The amount will not be refunded until the shipment arrives at the printing press and is checked to ensure its condition.

- When a request is received that is not in accordance with your request:

· Contact us immediately to clarify the problem. Make sure not to cut the carton or any product packaging or damage any adhesive papers in the product or its packaging.

(If the product is damaged, defective or missing, the return or exchange request will not be accepted)

After verifying that the product has arrived intact, complete, packaged in its original condition and in the same carton with its invoice, your correct order will be shipped directly to you as soon as possible or the cost of the order will be refunded.

Refund:

(The refund process will be completed within 7 working days after verification, and you will be notified of the return confirmation.)

The paid amount will be transferred to your bank account. You are required to send (account number - account holder name - bank). It must be the same account from which the transfer was made.

Electronic payment return process (cancellation):

1- The order will be returned through the payment gateway and the process will be automatic once the order is converted to refund or canceled and it takes from one to two weeks to return to the customer’s account according to the banks’ cancellation policy.